Garuda Aerospace’s Shipping Policy
Thank you for your recent purchase of Garuda Drone. We truly appreciate your trust in our brand and the opportunity to serve you. We are delighted to have you as our valued customer.
You acknowledge that you have read, understood, and accepted these terms by purchasing Garuda Drone. This Shipping Policy outlines the procedures and guidelines for shipping products manufactured by Garuda Aerospace Pvt. Ltd.. It serves as a reference document for both internal stakeholders and customers, ensuring transparency and clarity regarding our shipping practices.
Order Processing Time
Upon receiving a confirmed order, our team strives to process and prepare the shipment promptly. The order processing time includes order verification, product quality checks, and packaging. We aim to complete this process within 7 business days from the order and payment confirmation date.
Packaging
We pack your items in a completely opaque thick wooden box of high strength. This ensures complete privacy of your order and safeguards quality and packaging of your order. Our dedicated team ensures proper packaging and handling to ensure the safe transportation of products via road and rail. Special care is taken to secure fragile and sensitive items to minimize the risk of damage during transit.
Shipment Policy
For all orders placed via prepaid mode shall be serviced to you on the shipping address with us. Address change will be accepted only if order has not been shipped. Address change is not possible once the shipment is booked in Road/Rail. Customer is liable for the action. As soon as your package ships, we will email you your package tracking information. Business days are Monday-Saturday: Holidays. Sundays are not included in shipping days. Shipping timelines are estimates and are not guaranteed. 100% of orders are shipped within 7 business days. We utilize road and rail transport methods for shipping products. These methods are selected based on factors such as distance, destination, volume, and customer requirements.
Estimates of Shipping Times Per Method
Shipping Method & Delivery Time Estimate:
- Road: 1 – 3 Business Days
- Rail: 3 – 5 Business Days
Order Tracking
Once the order is processed and shipped, customers will receive a shipment notification. This notification will include the tracking number and the respective details related to the shipment. Customers can check the status of the shipment, expected delivery date, and any relevant updates along the way.
Delivery & Demonstration
Prior to delivery, a communication channel will be established with the customer through phone calls for the demonstration process of the drone. Once the customer confirms about the time and location, a dedicated pilot will deliver the product at the location and he will do the demonstration process. Complete guidance will be provided. In case of any issues or concerns regarding the delivery or tracking process, customers can contact the company’s customer support at 9036450553.
Return Policy – Personal Delivery
We would like to inform our customers that, due to our company’s policy of personal delivery, we do not accept returns. Once an order is delivered, it is considered final and non-returnable. We strive to ensure that our customers receive their products in excellent condition and meet the product specifications. However, if there are any concerns or issues with the delivered items, please follow the steps below:
Our pilot will be available at the time of delivery to ensure that the product is working. Depending on the nature of the issue, we may offer a replacement, repair, or other suitable alternatives to address the problem.
Resolution Process
The ownership of the products will only transfer to the customer upon full payment of the invoice amount, including any applicable taxes, fees, or charges. The risk of loss or damage to the products will pass to the customer upon delivery or acceptance, whichever occurs earlier.
Ownership and Risk of Loss
The ownership of the products will only transfer to the customer upon full payment of the invoice amount, including any applicable taxes, fees, or charges. The risk of loss or damage to the products will pass to the customer upon delivery or acceptance, whichever occurs earlier.
Warranty
The drone products are sold “as is” without any warranties unless otherwise specified in writing. Any manufacturer’s warranties, if applicable, will be provided to the customer separately and are subject to the terms and conditions of the manufacturer.
Limitation of Liability
The seller’s liability for any claims arising from or related to the products provided in the invoice, including but not limited to any breach of contract, negligence, or other torts, will be limited to the invoice amount paid by the customer for the specific products giving rise to the claim, including any applicable taxes, fees, or charges.
Indemnity
The customer agrees to indemnify and hold harmless the seller, its affiliates, officers, employees, and agents from any and all claims, damages, liabilities, losses, costs, and expenses (including legal fees) arising from or related to the customer’s use of the products sold in the invoice, including any taxes, fees, or charges, or any violation of these terms and conditions.
Governing Law and Jurisdiction
These terms and conditions and any disputes arising from or related to the invoice will be governed by and interpreted in accordance with the laws of [jurisdiction]. Any disputes will be resolved exclusively by the courts of Chennai.
Confidentiality
Any information provided by the seller to the customer in connection with the invoice, including but not limited to pricing, product specifications, and business strategies, shall be treated as confidential and not disclosed to any third party without the prior written consent of the seller.
Contacting us
If you have any questions about this shipping and returns policy, please contact us at:
Garuda Aerospace Pvt. Ltd.
garudaaerospace.com
+91 76408 88777
info@garudaaerospace.com
